Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our App.

1.1. Information You Provide Directly

• Account Information: When you create an account, we collect your name, email address, password, membership ID, and profile picture (if you choose to upload one).
• Profile Information: You may choose to add additional information to your public profile, such as your fitness goals or preferred workout types. This may constitute health-related or fitness data, which we treat with heightened care.
• User Content: This includes any workout videos, photos, comments, text, or other content you post, upload, or share through the App.
• Communication Information: Records of your correspondence with us, including customer support inquiries.
• Challenge Participation Data: Information you provide when participating in challenges, which may include workout logs and progress tracking details required by a specific challenge.

1.2. Information We Collect Automatically

• Usage Data: We collect information about how you access and use the App, such as features you use, time and date of your visits, pages you view, time spent on certain sections, and other diagnostic data.
• Device Information: We may collect information about the mobile device you use to access our App, including your device model, operating system version, unique device identifiers, and mobile network information.
• Location Information: With your permission, we may collect precise location data from your device to provide location-based features, such as verifying gym attendance. You can enable or disable location services at any time through your device settings. We do not collect location data without your explicit permission.
• Attendance Data: We receive gym attendance information from our gym partners, which is used to award stars and update leaderboards within the App. This data is linked to your membership ID.

1.3. Health and Fitness Data

Some of the information we collect — including fitness goals, workout logs, gym attendance records, and challenge participation data — may be considered health or fitness-related data. We treat this category of data with extra care and do not sell it or use it for advertising purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Maintain the App: To operate, maintain, and improve the functionality of the App (legal basis: performance of a contract).
• Personalize Your Experience: To present content and features tailored to your interests and activity within the App (legal basis: legitimate interest / consent).
• Facilitate Community Interaction: To allow you to post content, connect with other members, and enable features like commenting and liking (legal basis: performance of a contract).
• Manage Leaderboards: To track your gym attendance and challenge participation to update and display leaderboards (legal basis: performance of a contract).
• Administer Challenges and Rewards: To facilitate your participation in gym challenges and manage the distribution of prizes (legal basis: performance of a contract).
• Communicate with You: To send you notifications, updates, security alerts, and support messages (legal basis: legitimate interest / consent for marketing communications).
• Monitor and Analyze Usage: To understand how users interact with the App, identify trends, diagnose problems, and improve our services (legal basis: legitimate interest).
• Ensure Security: To protect the security and integrity of the App and our users (legal basis: legitimate interest).
• Comply with Legal Obligations: To meet applicable legal and regulatory requirements (legal basis: legal obligation).

3. Legal Basis for Processing

If you are located in the European Economic Area (EEA), the United Kingdom, or other jurisdictions with similar data protection laws, we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to provide the services you have signed up for.
• Consent: Where you have given us explicit consent, such as for location access or marketing communications. You may withdraw consent at any time.
• Legitimate Interests: Where processing is in our or a third party's legitimate interests, such as improving the App, ensuring security, and preventing fraud, provided those interests are not overridden by your rights.
• Legal Obligation: Where we are required to process your data to comply with applicable law.

4. How We Share Your Information

We may share your information in the following situations:

• With Our Gym Partner: We share your membership ID, attendance data, challenge participation, and leaderboard status with our gym partners to facilitate core app functions, challenge administration, and membership verification. This partner is bound by a data-sharing agreement that requires them to protect your information.
• With Other App Users: Your profile picture, username, posted content (videos, photos, comments), and leaderboard rankings will be visible to other members within the App. Please be mindful of what you share publicly.
• With Service Providers: We may share your information with trusted third-party vendors and service providers who perform services on our behalf, such as cloud hosting, data analysis, payment processing, customer service, and marketing assistance. These providers are contractually obligated to protect your information and may only use it for the purposes for which it was disclosed.
• For Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred. We will notify you via email and/or a prominent notice in the App prior to any such transfer.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• To Protect Our Rights: To enforce our Terms and Conditions, investigate potential violations, detect, prevent, or address fraud, security, or technical issues, or protect against harm to the rights, property, or safety of Trainz, our users, or the public.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

We do not sell your personal data to third parties.

5. Third-Party SDKs and Analytics Tools

Our App may use the following third-party services and software development kits (SDKs), which may collect and process certain data independently:

Each third-party provider operates under its own privacy policy. We encourage you to review their policies to understand how they handle your data.

6. Data Security

We take the security of your personal information seriously. We implement the following technical and organizational measures to protect your data:

• All data transmitted between the App and our servers is encrypted using TLS/HTTPS protocols.
• Sensitive data stored on our servers is protected using encryption at rest.
• Access to personal data is restricted to authorized personnel only, on a need-to-know basis.
• We conduct regular security assessments of our systems and infrastructure.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you become aware of any security breach or unauthorized use of your account, please contact us immediately at info@accorelab.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account data (name, email, profile information): Retained for the duration of your active account, and for up to [e.g., 2 years] after account deletion, unless you request earlier deletion.
• Usage and analytics data: Retained for up to [e.g., 12 months] from the date of collection.
• User-generated content (videos, photos, comments): Retained until you delete the content or your account is deleted.
• Legal and compliance records: Retained for as long as required by applicable law.

When we no longer have a legitimate business need to process your personal information, we will either permanently delete it or anonymize it.

8. Account Deletion

You have the right to delete your account and associated personal data at any time. To delete your account, please submit a deletion request:

Upon deletion, your account data, profile information, and user-generated content will be permanently removed from our active systems. Some data may be retained for a limited period in backup systems or where required by law, after which it will be deleted.

9. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: The right to request copies of your personal data.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure ("Right to be Forgotten"): The right to request that we delete your personal data, under certain conditions (see Section 8 for account deletion instructions).
• Right to Restrict Processing: The right to request that we limit how we use your personal data under certain conditions.
• Right to Object to Processing: The right to object to our processing of your personal data based on legitimate interests.
• Right to Data Portability: The right to request that we transfer your data to another organization or directly to you, in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you may withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing prior to the withdrawal.
• California Residents (CCPA): You have the right to know what personal data we collect, the right to delete it, the right to opt out of its sale (we do not sell personal data), and the right not to be discriminated against for exercising these rights.

To exercise any of these rights, please contact us at info@accorelab.com. We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.

10. Children's Privacy

Our App is not intended for use by anyone under the age of 18 (or the age of legal majority in your jurisdiction). We do not knowingly collect personally identifiable information from anyone under 18.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us at info@accorelab.com. If we become aware that we have collected personal data from a child without verified parental consent, we will take immediate steps to delete that information from our servers.

11. International Data Transfers

AccoreLab IT Solutions Co., LLC is based in Dubai, UAE. Your personal data may be transferred to and processed on servers located in countries other than your own, where data protection laws may differ.

When we transfer personal data from the EEA, UK, or Switzerland to countries not recognized as providing adequate protection, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission, or other lawful transfer mechanisms.

If you have questions about how your data is protected during international transfers, please contact us at info@accorelab.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date, and
• Sending you an in-app notification or email (where required by law).

We encourage you to review this policy periodically. Your continued use of the App after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns you may have. For EU/EEA residents, if you are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.